(a) Disclosure to applicant relating to assignment, sale, or transfer
of loan servicing. Each person who makes a federally related
mortgage loan shall disclose to each person who applies for the loan,
at the time of application for the loan, whether the servicing of
the loan may be assigned, sold, or transferred to any other person
at any time while the loan is outstanding.
6-1356.13
(b) Notice by transferor or
loan servicing at time of transfer.
(1) Each servicer of any federally related
mortgage loan shall notify the borrower in writing of any assignment,
sale, or transfer of the servicing of the loan to any other person.
(2) (A) Except as provided under
subparagraphs (B) and (C), the notice required under paragraph (1)
shall be made to the borrower not less than 15 days before the effective
date of transfer of the servicing of the mortgage loan (with respect
to which such notice is made).
(B) The notice required under paragraph
(1) shall be made to the borrower not more than 30 days after the
effective date of assignment, sale, or transfer of the servicing of
the mortgage loan (with respect to which such notice is made) in any case in which
the assignment, sale, or transfer of the servicing of the mortgage
loan is preceded by—
(i) termination of the contract for servicing
the loan for cause;
(ii)
commencement of proceedings for bankruptcy of the servicer; or
(iii) commencement of proceedings
by the Federal Deposit Insurance Corporation or the Resolution Trust
Corporation for conservatorship or receivership of the servicer (or
an entity by which the servicer is owned or controlled).
(C) The provisions of
subparagraphs (A) and (B) shall not apply to any assignment, sale,
or transfer of the servicing of any mortgage loan if the person who
makes the loan provides to the borrower, at settlement (with respect
to the property for which the mortgage loan is made), written notice
under paragraph (3) of such transfer.
6-1356.14
(3) The notice required under
paragraph (1) shall include the following information:
(A) The
effective date of transfer of the servicing described in such paragraph.
(B) The name, address,
and toll-free or collect call telephone number of the transferee servicer.
(C) A toll-free or
collect call telephone number for (i) an individual employed by the
transferor servicer, or (ii) the department of the transferor servicer,
that can be contacted by the borrower to answer inquiries relating
to the transfer of servicing.
(D) The name and toll-free or collect
call telephone number for (i) an individual employed by the transferee
servicer, or (ii) the department of the transferee servicer, that
can be contacted by the borrower to answer inquiries relating to the
transfer of servicing.
(E) The date on which the transferor servicer who is servicing the
mortgage loan before the assignment, sale, or transfer will cease
to accept payments relating to the loan and the date on which the
transferee servicer will begin to accept such payments.
(F) Any information concerning
the effect the transfer may have, if any, on the terms of or the continued
availability of mortgage life or disability insurance or any other
type of optional insurance and what action, if any, the borrower must
take to maintain coverage.
(G) A statement that the assignment,
sale, or transfer of the servicing of the mortgage loan does not affect
any term or condition of the security instruments other than terms
directly related to the servicing of such loan.
6-1356.15
(c) Notice by transferee
of loan servicing at time of transfer.
(1) Each transferee servicer to whom the
servicing of any federally related mortgage loan is assigned, sold,
or transferred shall notify the borrower of any such assignment, sale,
or transfer.
(2) (A) Except as provided in subparagraphs
(B) and (C), the notice required under paragraph (1) shall be made
to the borrower not more than 15 days after the effective date of
transfer of the servicing of the mortgage loan (with respect to which
such notice is made).
(B) The notice required under paragraph (1) shall be made to the
borrower not more than 30 days after the effective date of assignment,
sale, or transfer of the servicing of the mortgage loan (with respect
to which such notice is made) in any case in which the assignment,
sale, or transfer of the servicing of the mortgage loan is preceded
by—
(i) termination of the contract for servicing
the loan for cause;
(ii)
commencement of proceedings for bankruptcy of the servicer; or
(iii) commencement of proceedings
by the Federal Deposit Insurance Corporation or the Resolution Trust
Corporation for conservatorship or receivership of the servicer (or
an entity by which the servicer is owned or controlled).
(C) The provisions
of subparagraphs (A) and (B) shall not apply to any assignment,
sale, or transfer of the servicing of any mortgage loan if the person
who makes the loan provides to the borrower, at settlement (with respect
to the property for which the mortgage loan is made), written notice
under paragraph (3) of such transfer.
(3) Any notice required under paragraph
(1) shall include the information described in subsection (b)(3).
6-1356.16
(d) Treatment of loan payments
during transfer period. During the 60-day period beginning on
the effective date of transfer of the servicing of any federally related
mortgage loan, a late fee may not be imposed on the borrower with
respect to any payment on such loan and no such payment may be treated
as late for any other purposes, if the payment is received by the
transferor servicer (rather than the transferee servicer who should
properly receive payment) before the due date applicable to such payment.
6-1356.17
(e) Duty of loan servicer to
respond to borrower inquiries.
(1) (A) If any
servicer of a federally related mortgage loan receives a qualified
written request from the borrower (or an agent of the borrower) for
information relating to the servicing of such loan, the servicer shall
provide a written response acknowledging receipt of the correspondence
within 5 days (excluding legal public holidays, Saturdays, and Sundays)
unless the action requested is taken within such period.
(B) For purposes of this
subsection, a qualified written request shall be a written correspondence,
other than notice on a payment coupon or other payment medium supplied
by the servicer, that—
(i) includes, or otherwise enables the servicer
to identify, the name and account of the borrower; and
(ii) includes a statement of the
reasons for the belief of the borrower, to the extent applicable,
that the account is in error or provides sufficient detail to the
servicer regarding other information sought by the borrower.
6-1356.18
(2) Not later than 30
days (excluding legal public holidays, Saturdays, and Sundays) after
the receipt from any borrower of any qualified written request under
paragraph (1) and, if applicable, before taking any action with respect
to the inquiry of the borrower, the servicer shall—
(A) make
appropriate corrections in the account of the borrower, including
the crediting of any late charges or penalties, and transmit to the
borrower a written notification of such correction (which shall include
the name and telephone number of a representative of the servicer
who can provide assistance to the borrower);
(B) after conducting an investigation,
provide the borrower with a written explanation or clarification that
includes—
(i) to the extent applicable, a statement
of the reasons for which the servicer believes the account of the
borrower is correct as determined by the servicer; and
(ii) the name and telephone number
of an individual employed by, or the office or department of, the
servicer who can provide assistance to the borrower; or
(C) after conducting
an investigation, provide the borrower with a written explanation
or clarification that includes—
(i) information requested by the
borrower or an explanation of why the information requested is unavailable
or cannot be obtained by the servicer; and
(ii) the name and telephone number of an individual
employed by, or the office or department of, the servicer who can
provide assistance to the borrower.
6-1356.19
(3) During the 60-day period
beginning on the date of the servicer’s receipt from any borrower
of a qualified written request relating to a dispute regarding the
borrower’s payments, a servicer may not provide information regarding
any overdue payment, owed by such borrower and relating to such period
or qualified written request, to any consumer reporting agency (as
such term is defined under section 603 of the Fair Credit Reporting
Act).
(4) The 30-day
period described in paragraph (2) may be extended for not more than
15 days if, before the end of such 30-day period, the servicer notifies
the borrower of the extension and the reasons for the delay in responding.
6-1356.2
(f) Damages and costs. Whoever fails to comply with any provision of this section shall
be liable to the borrower for each such failure in the following amounts:
(1) In the case of any action by an individual,
an amount equal to the sum of—
(A) any actual damages to
the borrower as a result of the failure; and
(B) any additional damages, as the court
may allow, in the case of a pattern or practice of noncompliance with
the requirements of this section, in an amount not to exceed $2,000.
(2) In the
case of a class action, an amount equal to the sum of—
(A) any
actual damages to each of the borrowers in the class as a result of
the failure; and
(B) any additional damages, as the court may allow, in the case of
a pattern or practice of noncompliance with the requirements of this
section, in an amount not greater than $2,000 for each member of the
class, except that the total amount of damages under this subparagraph
in any class action may not exceed the lesser of—
(i) $1,000,000;
or
(ii) 1 percent of the
net worth of the servicer.
6-1356.21
(3) In addition to the amounts
under paragraph (1) or (2), in the case of any successful action under
this section, the costs of the action, together with any attorneys
fees incurred in connection with such action as the court may determine
to be reasonable under the circumstances.
(4) A transferor or transferee servicer
shall not be liable under this subsection for any failure to comply
with any requirement under this section if, within 60 days after discovering
an error (whether pursuant to a final written examination report or
the servicer’s own procedures) and before the commencement of an action
under this subsection and the receipt of written notice of the error
from the borrower, the servicer notifies the person concerned of the
error and makes whatever adjustments are necessary in the appropriate
account to ensure that the person will not be required to pay an amount
in excess of any amount that the person otherwise would have paid.
6-1356.22
(g) Administration of escrow
accounts. If the terms of any federally related mortgage loan
require the borrower to make payments to the servicer of the loan
for deposit into an escrow account for the purpose of assuring payment
of taxes, insurance premiums, and other charges with respect to the
property, the servicer shall make payments from the escrow account
for such taxes, insurance premiums, and other charges in a timely
manner as such payments become due. Any balance in any such account
that is within the servicer’s control at the time the loan is paid
off shall be promptly returned to the borrower within 20 business
days or credited to a similar account for a new mortgage loan to the
borrower with the same lender.
6-1356.23
(h) Preemption of conflicting state laws. Notwithstanding
any provision of any law or regulation of any State, a person who
makes a federally related mortgage loan or a servicer shall be considered
to have complied with the provisions of any such State law or regulation
requiring notice to a borrower at the time of application for a loan
or transfer of the servicing of a loan if such person or servicer
complies with the requirements under this section regarding timing,
content, and procedures for notification of the borrower.
6-1356.24
(i) Definitions. For purposes
of this section:
(1) The term “effective date of transfer”
means the date on which the mortgage payment of a borrower is first
due to the transferee servicer of a mortgage loan pursuant to the
assignment, sale, or transfer of the servicing of the mortgage loan.
(2) The term “servicer”
means the person responsible for servicing of a loan (including the
person who makes or holds a loan if such person also services the
loan). The term does not include—
(A) the Federal Deposit
Insurance Corporation or the Resolution Trust Corporation, in connection
with assets acquired, assigned, sold, or transferred pursuant to section
13(c) of the Federal Deposit Insurance Act or as receiver or conservator
of an insured depository institution; and
(B) the Government National Mortgage
Association, the Federal National Mortgage Association, the Federal
Home Loan Mortgage Corporation, the Resolution Trust Corporation,
or the Federal Deposit Insurance Corporation, in any case in which
the assignment, sale, or transfer of the servicing of the mortgage
loan is preceded by—
(i) termination of the contract for servicing
the loan for cause;
(ii)
commencement of proceedings for bankruptcy of the servicer; or
(iii) commencement of proceedings
by the Federal Deposit Insurance Corporation or the Resolution Trust
Corporation for conservatorship or receivership of the servicer (or
an entity by which the servicer is owned or controlled).
(3) The term
“servicing” means receiving any scheduled periodic payments from a
borrower pursuant to the terms of any loan, including amounts for
escrow accounts described in section 10, and making the payments of
principal and interest and such other payments with respect to the
amounts received from the borrower as may be required pursuant to
the terms of the loan.
6-1356.25
(j) Transition.
(1) A person who makes a federally related
mortgage loan shall not be liable to a borrower because of a failure
of such person to comply with subsection (a) with respect to an application
for a loan made by the borrower before the regulations referred to
in paragraph (3) take effect.
(2) A servicer of a federally related mortgage
loan shall not be liable to a borrower because of a failure of the
servicer to perform any duty under subsection (b), (c), (d), or (e)
that arises before the regulations referred to in paragraph (3) take
effect.
(3) The Bureau
shall establish any requirements necessary to carry out this section.
Such regulations shall include the model disclosure statement required
under subsection (a)(2).
(k) Servicer prohibitions.
(1) A servicer of a federally related mortgage
shall not—
(A) obtain force-placed hazard insurance
unless there is a reasonable basis to believe the borrower has failed
to comply with the loan contract’s requirements to maintain property
insurance;
(B) charge
fees for responding to valid qualified written requests (as defined
in regulations which the Bureau of Consumer Financial Protection shall
prescribe) under this section;
(C) fail to take timely action to respond
to a Borrower’s requests to correct errors relating to allocation
of payments, final balances for purposes of paying off the loan, or
avoiding foreclosure, or other standard servicer’s duties;
(D) fail to respond within
10 business days to a request from a borrower to provide the identity,
address, and other relevant contact information about the owner or
assignee of the loan; or
(E) fail to comply with any other obligation
found by the Bureau of Consumer Financial Protection, by regulation,
to be appropriate to carry out the consumer protection purposes of
this Act.
(2) For purposes of this subsection and subsections (l) and
(m), the term “force-placed insurance” means hazard insurance coverage
obtained by a servicer of a federally related mortgage when the borrower
has failed to maintain or renew hazard insurance on such property
as required of the borrower under the terms of the mortgage.
(l) Requirements
for force-placed insurance. A servicer of a federally related
mortgage shall not be construed as having a reasonable basis for obtaining
force-placed insurance unless the requirements of this subsection
have been met.
(1) A servicer may not impose any charge
on any borrower for force-placed insurance with respect to any property
securing a federally related mortgage unless—
(A) the
servicer has sent, by first-class mail, a written notice to the borrower
containing—
(i) a reminder of the borrower’s obligation to
maintain hazard insurance on the property securing the federally related
mortgage;
(ii) a statement
that the servicer does not have evidence of insurance coverage of
such property;
(iii) a
clear and conspicuous statement of the procedures by which the borrower
may demonstrate that the borrower already has insurance coverage;
and
(iv) a statement that
the servicer may obtain such coverage at the borrower’s expense if
the borrower does not provide such demonstration of the borrower’s
existing coverage in a timely manner;
(B) the servicer has sent, by first-class
mail, a second written notice, at least 30 days after the mailing
of the notice under subparagraph (A) that contains all the information
described in each clause of such subparagraph; and
(C) the servicer has not received from
the borrower any demonstration of hazard insurance coverage for the
property securing the mortgage by the end of the 15-day period beginning
on the date the notice under subparagraph (B) was sent by the servicer.
(2) A servicer
of a federally related mortgage shall accept any reasonable form of
written confirmation from a borrower of existing insurance coverage,
which shall include the existing insurance policy number along with
the identity of, and contact information for, the insurance company
or agent, or as otherwise required by the Bureau of Consumer Financial
Protection.
(3) Within
15 days of the receipt by a servicer of confirmation of a borrower’s
existing insurance coverage, the servicer shall—
(A) terminate
the force-placed insurance; and
(B) refund to the consumer all force-placed
insurance premiums paid by the borrower during any period during which
the borrower’s insurance coverage and the force-placed insurance coverage
were each in effect, and any related fees charged to the consumer’s
account with respect to the force-placed insurance during such period.
(4) No provision
of this section shall be construed as prohibiting a servicer from
providing simultaneous or concurrent notice of a lack of flood insurance
pursuant to section 102(e) of the Flood Disaster Protection Act of
1973.
(m) Limitations on force-placed insurance charges. All charges,
apart from charges subject to State regulation as the business of
insurance, related to force-placed insurance imposed on the borrower
by or through the servicer shall be bona fide and reasonable.
[12 USC 2605. As added
by act of Nov. 28, 1990 (104 Stat. 4405) and amended by acts of April
10, 1991 (105 Stat. 154); Sept. 23, 1994 (108 Stat. 2239); Sept. 30,
1996 (110 Stat. 3009-399); and July 21, 2010 (124 Stat. 2104, 2182-2183,
2184).]